How to reach ShelfFigure
We answer most order, shipping, and pre-order questions by email. The team replies Monday through Friday and aims to respond within one business day. For policy specifics — what is returnable, what is not, how long shipping takes — the linked pages below are usually faster than waiting on email.
Send us a message
Email and hours
- Email: [email protected]
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (U.S. Mountain Time, Denver)
- Reply target: within 1 business day for typical requests
If you are writing about an order, include the order number — that lets us answer with specifics on the first reply.
What to check before emailing
Many of the most common questions are answered in detail on the dedicated policy pages:
- Shipping arrival times, supported countries, expedited options: Shipping Policy
- Returns, refunds, damaged-item process: Refund and Returns Policy
- Order tracking: Orders Tracking
- Authenticity, packaging, and pre-purchase concerns: see our authenticity and quality guides
Mailing address
ShelfFigure is operated by ZTHALIA LLC, 1312 17TH ST UNIT 2186, Denver, CO 80202, United States. We do not currently maintain a customer-facing phone line — email remains the most reliable way to reach the team.